Warranty
We proudly stand behind the first-class materials, expert craftsmanship, and lasting durability that you can come to expect from Owltown Knives products.
Owltown Knives extends a Limited Lifetime Warranty to its branded knives and a limited 1 year warranty to its unbranded knives** against any defects in materials or workmanship. We expect you to use the knife—we keep that in mind.
When a knife is submitted for warranty service, our technicians will evaluate the return based on several factors, including (but not limited to):
The availability of parts
Whether or not the model is still in active production
The current condition of components and overall integrity of the knife
Please note that some parts and materials have a natural lifespan—all materials degrade over time with use and exposure to the elements.
Knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers and, therefore, knives used for such purposes are void of warranty, but may be able to be repaired for a reasonable fee.
What is NOT Covered by the Limited Lifetime Warranty?
Damage from Misuse
Any damage caused by improper use, neglect, abuse, disassembly, or unauthorized modifications.
Loss, Theft, or Accidents
The warranty does not cover lost, stolen, or accidentally damaged knives or parts.
Normal Wear and Tear
Cosmetic wear, surface scratches, finish fading, or other signs of natural aging are not covered.
Third-Party Accessories aftermarket clips, hardware, scales etc.
Incidental or Consequential Damages
Coating Wear: Blade and/or handle coatings naturally wear and are not covered under warranty.
Dishwasher Damage: Not covered by our Forever Warranty. Avoid using dishwashers for cleaning.
Rust is not covered under warranty. Knives should be kept clean and dry to help prevent rust from developing.
We are not liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the product.
If you need to return such an item, please Contact Us with your order number and details about the product you would like to return and the reason for the return. We will respond quickly with instructions for how to return items from your order including sending a prepaid shipping label. You must ship the item to us within 14 days from your receipt of the return shipping label.
We will process shipping of a replacement item within 2 to 3 business days of our receipt of the returned item, and our confirmation that the item was incorrect or defective. Note that in some cases, the replacement item may be similar but not identical to the original item purchased.